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7 Steps to Communicating in Ongoing Uncertainty

7 Steps to Communicating in Ongoing Uncertainty

As a crisis communications expert, I’ve often said, “How you communicate in the first minutes and seconds of a crisis will determine your success or failure managing through it.” While that still holds true for an average crisis, communicating during an extended black...

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Welcome to Goodwin Consulting

Welcome to Goodwin Consulting

For most of us, the way we walked into this pandemic will not be the way we emerge from it. When I hit the pause button almost two months ago and entered quarantine, I was running a five-person PR agency with a solid book of business. Having 20 years as an...

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